Travel Terms And Conditions
These terms, conditions, fees, policies, etc. are meant for example purposes only and may or may not apply to the actual travel products that you purchase. When you select an actual travel package via our booking engine, click the “terms and conditions” link in the package details to get the exact terms, conditions, fees, policies, etc. that apply to your specific travel products.
|All prices are in US dollars. Prices are guaranteed once the booking is purchased. Increases or decreases in prices after purchase will not apply.By agreeing to the terms and conditions noted below, you are authorizing Online Travel Services as the credit card merchant of record. Your credit card statement will reflect Online Travel Services as the merchant.By entering your credit card information, you authorize Online Travel Services to charge your credit card. Your credit card company will reserve the funds for payment to Online Travel Services. If Online Travel Services is unable to confirm your booking, their security features will decline the payment and it will take between 3 to 10 days for your credit card company to release the funds.
Credit Card Verification Policy:
All itineraries are subject to verification of credit and authentication of phone number and billing address.
==>Your e-mail confirmation copy is the only travel document you will need.<==
Your air arrangements have been e-ticketed.
All flights should be reconfirmed at least 72 hours prior to departure directly with the airline. Last minute schedule changes can occur and it is the responsibility of the traveler(s) to reconfirm all flight information with the airline directly. You are guaranteed a seat on purchased bookings and pre-assigned seating will be requested but cannot be guaranteed on all flights. Always advise the airline counter agent of your final destination to assure your luggage is tagged correctly. Your hotel and/or car rental company will have your reservation. Check in with your selected vendor for your service.
ATTRACTIONS & SERVICES
THESE PHONE NUMBERS AND EMAIL ADDRESSES ARE ONLY FOR CHANGES AND CANCELLATIONS AFTER PURCHASE. THERE ARE NO BOOKING AGENTS TO ASSIST YOU BEFORE BOOKING AT THESE PHONE NUMBERS OR EMAIL ADDRESSES.
Cancellation after Purchase:
Call Online Travel Services at 808-738-3898 on Oahu or Toll Free 866-444-4352 for complete details regarding cancellation penalty and service fees. You will also be required to email your cancellation and refund request to: [email protected].
Call Online Travel Services at 866-444-4352 or 808-738- 3898, or email [email protected]
Business hours are Monday – Friday 6 am – 5:30 pm, Saturday 9 am – 1 PM, HST.
For changes to your booking call 866-444-4352 or 808-738-3898. Business hours are Monday – Friday 6 am – 5:30 PM, Saturday 9 am – 1 PM, HST. If you need to extend hotel or car reservation after business hours, please contact vendor directly, and then contact Online Travel Services on the next business day.
Voluntary Change Fee Policy:
Passenger name changes are never permitted under any circumstances. Airline change penalty fees vary by airline and fare type, up to and including being non-changeable. In addition to airline-decreed change penalty fees and fare differences, there is a $50.00 PER PERSON service fee for all discretionary changes to a booking once it is purchased. For most airlines, changes must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.
Changes to the hotel and/or car portion of a package or a hotel and/or car only booking (No changes to air travel): There is a $35.00 service fee for all changes to the land only portion of a package or a land only booking once it is purchased.
In addition to all of the change information above, if a hotel and/or car are changed within four (4) business days of arrival, A MINIMUM CHARGE OF ONE NIGHT HOTEL AND/OR ONE DAY CAR RENTAL, PLUS ANY APPLICABLE TAXES WILL APPLY. For some hotels and/or cars, a change notification beyond 4 business days may be required.
All changes are subject to availability, and other restrictions and penalties may apply.
Cancellations after Purchase Policy:
Airline cancellation fees vary by airline and fare type, up to and including being non-refundable. All refunds of unused airline tickets are at all times subject to the carrier’s ticket rules and regulations which may not allow any refunds. All fees apply once booking is purchased.
For full cancellations of package bookings which include air or air only: In addition to cancellation penalty fees decreed by the airline, a $50.00 PER PERSON service fee will also apply. For most airlines, cancellations must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.
Cancellations to the hotel and/or car portion of a package or a hotel and/or car only booking (No cancellation to air travel): There is a $35.00 service fee for all cancellations of a land only portion of a package or a land only booking once it is purchased.
In addition to all of the cancellation information above, if a hotel and/or car is cancelled 7 days or less prior to hotel check-in/car pick-up date, A MINIMUM CHARGE OF ONE NIGHT HOTEL AND/OR ONE DAY CAR RENTAL, PLUS ANY APPLICABLE TAXES WILL APPLY. For some hotels and/or car rentals, a cancellation notice beyond 8 days may be required or a refund may not be applicable.
Requests must be received within fourteen (14) days of travel commencement date. Refunds are normally processed within four (4) to six (6) weeks, but may be subject to delay based upon the vendors’ ability to release Online Travel Services from the original booking.
Travel Insurance Policy:
Attractions & Services Policy:
Attractions & Services require prepayment and you will be charged at the time of booking.
You must contact the vendor directly to schedule exact dates and times. Please use the vendor phone number provided on your printable instructions to schedule a date and time for each attraction and/or service and for information on travel documents and other details.
For changes to your Attractions & Services reservations, please contact the vendor using the phone number provided on your printable instructions. Attractions & Services vendors reserve the right to cancel any attraction and/or service if minimum participation levels are not met. In such cases, full refunds will be issued. Except for such cases, Attractions & Services are nonrefundable and nontransferable.
By completing this purchase, you, as well as those covered under this purchase, hereby understand and agree to the following: (a) you are not required to participate in any Attraction & Services sold by Online Travel Services and its network of Vendors (including but not limited to MC&A) and if you do participate, you know that there may be potential risks of injuries; (b) by participating, you are freely and knowingly accepting all risks, known and unknown, that you could be hurt or could cause harm to others through negligence or otherwise; (c) you waive and release all claims against Online Travel Services and its network of Vendors (including but not limited to MC&A) relating to your participation in these events or activities, regardless of any party’s or parties’ negligence; (d) you accept full responsibility for any harm you may cause to others or their property and; (e) if you permit any minor child(ren) to participate in any activities relating to this program, you must agree to indemnify, defend and hold harmless Online Travel Services and its network of Vendors (including but not limited to MC&A) against all damages you and/or your child(ren) may suffer or cause.
Airline Checked Baggage Charges:
Airline baggage fees are additional and paid directly to the air carrier.
United Airlines “Air Only” Purchases:
Delta Airlines “Air Only” Purchases:
Airline Mileage Upgrades:
If you have indicated that you are a Hawaii Resident, a Kama’aina rate may have been confirmed. Kama’aina rates are only applicable for Hawaii Residents and requires proof of residence at check-in (Hawaii State ID or Driver’s license). If you are not a Hawaii Resident, and have booked a Kama’aina rate, you will be responsible for paying the difference of the applicable non-Kama’aina rates.
Car Rental Policy:
The total price of your itinerary includes the base car rental charge, Mandatory Fees and Hawaii Sales Tax. It does not include optional items! Mandatory Fees are Hawaii General Excise Tax, Hawaii Rental Vehicle Highway Surcharge, Vehicle License Fee, Airport Concession Fee and Customer Facility Charge. All other optional charges will be collected by the car company at time of rental.
The price of your itinerary includes the base car rental charge only. Mandatory Taxes and Fees,
Car Rental General Information:
Driver must be 25 years or older with a valid driver’s license and a major credit card in the driver’s name. Debit cards may be accepted and subject to credit approval. An underage driver fee of $15 – $30/day per driver ages 21 to 24 will be assessed by the car rental company. If the renter has an International Driver’s License, it must be accompanied by a valid foreign country driver’s license.
Hertz Rent A Car only: Driver(s) must be over 25 years old.
**Hawaii law requires child safety seats or booster seats for all children under 8 years old.
Drop off Charges:
Vary by Car Company
NOTE: Molokai – all cars must be
|All rules, restrictions and prices listed in the Terms and Conditions are subject to change without notice.|