See our travel terms and conditions page here.


If you should ever need assistance after you book your package please follow the instructions on the confirmation email that was sent to you when you booked your package. Alternatively, you can use the contact information below.

  • Your e-mail confirmation copy is the only travel document you will need.
  • Your air arrangements have been e-ticketed.
  • All flights should be reconfirmed at least 72 hours prior to departure directly with the airline.
  • Always advise the airline counter agent of your final destination to assure your luggage is tagged correctly.
  • Your hotel and/or car rental company will have your reservation.

Check in with your selected vendor for your service. If you have any questions feel free to contact us. Our contact information and office hours may be found in the “CHANGES DURING TRAVEL” portion of this document, and at the bottom of your terms and conditions page.

Thank you – Online Travel Services


Cancellation after Ticketing:
Call Online Travel Services at 808-738-3898 on Oahu or Toll Free 866-444-4352 for complete details regarding cancellation penalty and service fees. You will also be required to email your cancellation and refund request to: [email protected].

Changes after Ticketing:
Call Online Travel Services at 866-444-4352 or 808-738- 3898, or email [email protected]. Business hours are Monday – Friday 6 am – 5:30 pm, Saturday 9 am – 1 PM, HST.

Changes during Travel:
For changes to your package call 866-444-4352 or 808-738-3898. Business hours are Monday – Friday 6 am – 5:30 PM, Saturday 9 am – 1 PM, HST. If you need to extend hotel or car reservation after business hours, please contact vendor directly, and then contact Online Travel Services on the next business day.

For cancellations: [email protected]

Monday – Friday 6 am – 5:30 PM, Saturday 9 am – 1 PM, HST If you purchased travel insurance for your itinerary and need to make a claim, call On Call International at 1-800-555-9095 within the United States and Canada, 24 hours a day, 7 days a week. Outside the United States or Canada, call collect 1-603-894-4710. Reference the group number provided on the confirmation page.