These terms, conditions, fees, policies, etc. are meant for example purposes only and may or may not apply to the actual travel products that you purchase. When you select an actual travel package via our booking engine, click the “terms and conditions” link in the package details to get the exact terms, conditions, fees, policies, etc. that apply to your specific travel products.
All prices are in US dollars. Prices are guaranteed once the booking is purchased. Increases or decreases in prices after purchase will not apply.By agreeing to the terms and conditions noted below, you are authorizing Online Travel Services as the credit card merchant of record. Your credit card statement will reflect Online Travel Services as the merchant.By entering your credit card information, you authorize Online Travel Services to charge your credit card. Your credit card company will reserve the funds for payment to Online Travel Services. If Online Travel Services is unable to confirm your booking, their security features will decline the payment and it will take between 3 to 10 days for your credit card company to release the funds.
Credit Card Verification Policy:
All itineraries are subject to verification of credit and authentication of phone number and billing address.
==>Your e-mail confirmation copy is the only travel document you will need.<==
Your air arrangements have been e-ticketed.
All flights should be reconfirmed at least 72 hours prior to departure directly with the airline. Last minute schedule changes can occur and it is the responsibility of the traveler(s) to reconfirm all flight information with the airline directly. You are guaranteed a seat on purchased bookings and pre-assigned seating will be requested but cannot be guaranteed on all flights. Always advise the airline counter agent of your final destination to assure your luggage is tagged correctly. Your hotel and/or car rental company will have your reservation. Check in with your selected vendor for your service.
ATTRACTIONS & SERVICES
See “Attractions & Services” section for more details
THESE PHONE NUMBERS AND EMAIL ADDRESSES ARE ONLY FOR CHANGES AND CANCELLATIONS AFTER PURCHASE. THERE ARE NO BOOKING AGENTS TO ASSIST YOU BEFORE BOOKING AT THESE PHONE NUMBERS OR EMAIL ADDRESSES.
Cancellation after Purchase:
Call Online Travel Services at 808-738-3898 on Oahu or Toll Free 866-444-4352 for complete details regarding cancellation penalty and service fees. You will also be required to email your cancellation and refund request to: [email protected].
Changes after Purchase:
Call Online Travel Services at 866-444-4352 or 808-738- 3898, or email [email protected]
Business hours are Monday – Friday 6 am – 5:30 pm, Saturday 9 am – 1 PM, HST.
Changes during Travel:
For changes to your booking call 866-444-4352 or 808-738-3898. Business hours are Monday – Friday 6 am – 5:30 PM, Saturday 9 am – 1 PM, HST. If you need to extend hotel or car reservation after business hours, please contact vendor directly, and then contact Online Travel Services on the next business day.
Voluntary Change Fee Policy:
Passenger name changes are never permitted under any circumstances. Airline change penalty fees vary by airline and fare type, up to and including being non-changeable. In addition to airline-decreed change penalty fees and fare differences, there is a $50.00 PER PERSON service fee for all discretionary changes to a booking once it is purchased. For most airlines, changes must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.
Changes to the hotel and/or car portion of a package or a hotel and/or car only booking (No changes to air travel): There is a $35.00 service fee for all changes to the land only portion of a package or a land only booking once it is purchased.
In addition to all of the change information above, if a hotel and/or car are changed within four (4) business days of arrival, A MINIMUM CHARGE OF ONE NIGHT HOTEL AND/OR ONE DAY CAR RENTAL, PLUS ANY APPLICABLE TAXES WILL APPLY. For some hotels and/or cars, a change notification beyond 4 business days may be required.
All changes are subject to availability, and other restrictions and penalties may apply.
Cancellations after Purchase Policy:
Airline cancellation fees vary by airline and fare type, up to and including being non-refundable. All refunds of unused airline tickets are at all times subject to the carrier’s ticket rules and regulations which may not allow any refunds. All fees apply once booking is purchased.
For full cancellations of package bookings which include air or air only: In addition to cancellation penalty fees decreed by the airline, a $50.00 PER PERSON service fee will also apply. For most airlines, cancellations must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.
Cancellations to the hotel and/or car portion of a package or a hotel and/or car only booking (No cancellation to air travel): There is a $35.00 service fee for all cancellations of a land only portion of a package or a land only booking once it is purchased.
In addition to all of the cancellation information above, if a hotel and/or car is cancelled 7 days or less prior to hotel check-in/car pick-up date, A MINIMUM CHARGE OF ONE NIGHT HOTEL AND/OR ONE DAY CAR RENTAL, PLUS ANY APPLICABLE TAXES WILL APPLY. For some hotels and/or car rentals, a cancellation notice beyond 8 days may be required or a refund may not be applicable.
Once the travel commencement date is reached, the booking is totally NON-REFUNDABLE. Partially used bookings are totally NON-REFUNDABLE. Any unused or partially used components of the booking including hotel accommodations and car rentals are NON-REFUNDABLE. Once purchased, insurance costs are totally NON-REFUNDABLE. All refunds of unused airline tickets are at all times subject to the carrier’s ticket rules and regulations which may not allow any refunds. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies. All refunds are subject to a $35.00 administrative processing fee.
Requests must be received within fourteen (14) days of travel commencement date. Refunds are normally processed within four (4) to six (6) weeks, but may be subject to delay based upon the vendors’ ability to release Online Travel Services from the original booking.
Travel Insurance Policy:
Once purchased, insurance costs are totally NON-REFUNDABLE. If you purchased travel insurance for your itinerary and need to make a claim, call On Call International at 1-800-555-9095 within the United States and Canada, 24 hours a day, 7 days a week. Outside the United States or Canada, call collect 1-603-894-4710. Reference the group number provided on the confirmation page.
Online Travel Services makes every effort to ensure that information, products and prices listed are
accurate and complete. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from our suppliers, Online Travel Services has the right to refuse or cancel any reservation based upon such typographical error or erroneous information, without regard to whether the reservation has been confirmed and your payment received by Online Travel Services. Online Travel Services only obligation will be to immediately issue a refund for the amount of the charge.
Online Travel Services represents and is an agent for carefully selected carriers, transportation companies, tour operators, hotels, wholesalers and service companies, all of which are disclosed principals and independent contractors. Online Travel Services is not responsible for any negligent act or omission by any of these organizations.
Attractions & Services Policy:
Once purchased, Attractions & Services are totally NON-REFUNDABLE.
Attractions & Services require prepayment and you will be charged at the time of booking.
You must contact the vendor directly to schedule exact dates and times. Please use the vendor phone number provided on your printable instructions to schedule a date and time for each attraction and/or service and for information on travel documents and other details.
For changes to your Attractions & Services reservations, please contact the vendor using the phone number provided on your printable instructions. Attractions & Services vendors reserve the right to cancel any attraction and/or service if minimum participation levels are not met. In such cases, full refunds will be issued. Except for such cases, Attractions & Services are nonrefundable and nontransferable.
By completing this purchase, you, as well as those covered under this purchase, hereby understand and agree to the following: (a) you are not required to participate in any Attraction & Services sold by Online Travel Services and its network of Vendors (including but not limited to MC&A) and if you do participate, you know that there may be potential risks of injuries; (b) by participating, you are freely and knowingly accepting all risks, known and unknown, that you could be hurt or could cause harm to others through negligence or otherwise; (c) you waive and release all claims against Online Travel Services and its network of Vendors (including but not limited to MC&A) relating to your participation in these events or activities, regardless of any party’s or parties’ negligence; (d) you accept full responsibility for any harm you may cause to others or their property and; (e) if you permit any minor child(ren) to participate in any activities relating to this program, you must agree to indemnify, defend and hold harmless Online Travel Services and its network of Vendors (including but not limited to MC&A) against all damages you and/or your child(ren) may suffer or cause.
Normal check-in is at least two hour prior to scheduled departure time. All flights are to be reconfirmed by the passenger at least 72 hours prior to departure directly with the airline. Last minute schedule changes can occur and it is the responsibility of the traveler(s) to reconfirm all flight information with the airline directly. You are guaranteed a seat on purchased bookings and pre-assigned seating will be requested but cannot be guaranteed on all flights. Normal airline policies remain applicable. Passenger name must match the name on a valid Government issued photo ID such as a driver’s license or passport.
Airline Checked Baggage Charges:
Airline baggage fees are additional and paid directly to the air carrier.
It is not included in your package price and vary by airline.
For more information please check with your air carrier website or contact them directly.
United Airlines “Air Only” Purchases:
For travel from Los Angeles or San Francisco to Hawaii include a one day economy car rental in the total purchase price. To confirm your car, you must call Online Travel Services by the next business day. Rental car must start from date of arrival at airport arrival location and must be returned to
the same location. Economy car has no monetary value and is not refundable. Black out dates and restrictions may apply. Car taxes not included.
Delta Airlines “Air Only” Purchases:
For travel from the 48 contiguous states to Hawaii includes a two day economy car rental in the total purchase price. Travel must be on Delta Airlines operated flights (code share flights do not apply). To confirm your car, you must call Online Travel Services by the next business day. Rental car must start from date of arrival at airport arrival location and must be returned to the same location. Economy car has no monetary value and is not refundable. Black out dates and restrictions may apply. Car taxes
Airline Mileage Upgrades:
Certain bulk fares are not eligible for mileage upgrades. Please check with the individual airline for upgrade eligibility.
Normal check-in is 3:00 PM for most properties. Normal check-out is 11:00. Incidental charges incurred by the client are not included with the package and are the sole responsibility of the client. The individual resort fees where applicable are also not included in the package cost. A major credit card is usually required at time of check in. Debit cards may be accepted and subject to credit approval. Some hotel vendors require a cancellation notice beyond 3 business days prior to check in date or full charge may be assessed.
If you have indicated that you are a Hawaii Resident, a Kama’aina rate may have been confirmed. Kama’aina rates are only applicable for Hawaii Residents and requires proof of residence at check-in (Hawaii State ID or Driver’s license). If you are not a Hawaii Resident, and have booked a Kama’aina rate, you will be responsible for paying the difference of the applicable non-Kama’aina rates.
Car Rental Policy:
The total price of your itinerary includes the base car rental charge, Mandatory Fees and Hawaii Sales Tax. It does not include optional items! Mandatory Fees are Hawaii General Excise Tax, Hawaii Rental Vehicle Highway Surcharge, Vehicle License Fee, Airport Concession Fee and Customer Facility Charge. All other optional charges will be collected by the car company at time of rental.
The price of your itinerary includes the base car rental charge only. Mandatory Taxes and Fees,
as well as optional items will be collected by the car company at time of rental.
Car Rental General Information:
Driver must be 25 years or older with a valid driver’s license and a major credit card in the driver’s name. Debit cards may be accepted and subject to credit approval. An underage driver fee of $15 – $30/day per driver ages 21 to 24 will be assessed by the car rental company. If the renter has an International Driver’s License, it must be accompanied by a valid foreign country driver’s license.
Hertz Rent A Car only: Driver(s) must be over 25 years old.
**Hawaii law requires child safety seats or booster seats for all children under 8 years old.
Exception: if the child is over 4’9″ tall. Child restraint seats for all ages are available for rent from the car company**
Additional Driver Fee $10.00 – $13.00/day, per driver.
Child Restraint Seats $5.00 – $15.00/day
Drop off Charges:
Vary by Car Company
NOTE: Molokai – all cars must be
returned to the airport.
All rules, restrictions and prices listed in the Terms and Conditions are subject to change without notice.